SUPPORT CENTER
Helpful support for setup, workflow, and troubleshooting.
Start with the right details, find common answers faster, and contact easy2plugin with a clear report when you need direct help.
Prepare a useful support request.
01
Identify the package
Free core or paid package, active plan, exact plugin version, and whether the issue affects BYOK or managed credits.
02
Describe the steps
List the exact actions from a clean page load until the issue appears.
03
Add safe evidence
Provide job numbers, screenshots, browser console errors, WordPress debug information, and relevant logs without secrets.
04
State the impact
Explain whether the issue blocks activation, settings, job creation, processing, approval, Media Library, billing, or another function.
SUPPORT FAQ
Common support questions.
What should I include in a support request?
Include the product and version, WordPress and PHP versions, active plan, provider or credit workflow, exact steps, expected result, actual result, job number, relevant logs, and screenshots. Remove API keys, passwords, tokens, and personal data that are not required.
How should I report a security issue?
Do not publish exploitable details in a public forum. Contact the official support address with a concise description, affected version, reproduction steps, impact, and any temporary mitigation.
Can support guarantee an AI output?
No. AI outputs are probabilistic and providers may change. Support can investigate software behavior and requests, but customers must review generated content before use.
Where should I ask about pricing or credit launch access?
Use the Contact page and identify whether the enquiry concerns the BYOK paid package or the planned managed Credit version.
What should I do before opening a ticket?
Update to the latest eligible plugin version, clear applicable caches, reproduce the issue once, and record the exact steps and job number.
Should I send my API key to support?
No. Never send API keys, passwords, access tokens, secret keys, or full credentials in a support request.
Can support recover an image I deleted?
Recovery depends on the Media Library, storage, backup, and retention configuration. Maintain independent site and media backups.
How are plugin updates delivered?
WordPress.org Free updates should follow the WordPress.org channel after approval. Paid-package updates are intended to use the commercial licensing and update channel.
Official support email
support@easy2plugin-ecc.comOfficial support and contact inbox for easy2plugin.