PURCHASE POLICY
Refund Policy
Last updated: August 5, 2026
Paid software licences
Refund eligibility for Standard or Premium software licences is governed by the terms shown at the applicable checkout and any mandatory rights under law. Submit requests through the official support address with the order identifier, product, purchase date, and reason.
Managed Credit version
The managed Credit version is still in development and is not available for purchase. Credit validity, failed-job restoration, refund eligibility, and unused-balance rules will be published before launch.
Non-refundable items
Subject to mandatory law and final checkout terms, non-refundable items may include provider charges paid directly by the customer, consumed managed-service credits, custom work already delivered, and losses caused by unsupported configurations or violation of provider policies.
How to request review
- Provide the order or transaction identifier.
- Identify the affected product, site, job, and date.
- Include relevant screenshots or logs without exposing secret API keys or passwords.
- Allow reasonable time for payment, licence, provider, and service records to be reviewed.
Statutory rights
Nothing in this policy limits rights that cannot lawfully be excluded or restricted in the customer jurisdiction.